Refund, Return & Exchange Policy

At Life Aveda, we aim to provide a smooth and reliable shopping experience for every customer. Since our products are health supplements and personal-use wellness products, we follow a careful refund, return, and exchange process to maintain product safety, hygiene, and quality standards.

Please read this policy carefully before placing an order.

Refund Policy

Refunds are applicable only in specific cases where the issue is verified by our support team.

A refund may be approved in the following cases:

You received a damaged product.
A replacement product is not available after approval of your claim.
Any other case approved by Aveda Ayur LLP after verification.

To request a refund, you must contact our customer support team within the required time period mentioned in this policy and provide all necessary proof, such as your order ID, images, videos, and details of the issue.

For damaged product claims, an unboxing video is mandatory. The video must clearly show the sealed package being opened for the first time, along with the damaged product inside.

Once your claim is verified and approved, the refund will be processed to the original payment method used at the time of purchase.

Shipping charges, COD charges, convenience fees, or any other non-product charges may not be refundable unless the issue occurred due to an error from our side.

Return Policy

Due to the nature of health supplements and hygiene-sensitive products, returns are accepted only under limited conditions.

A return may be accepted only if:

The product received is incorrect.
The product received is damaged.
The product is unused, unopened, and in its original packaging.
The return request is raised within the eligible time period.
The issue is verified and approved by our support team.

Products will not be eligible for return if:

The product has been opened or used.
The seal, label, or packaging has been tampered with.
The product was damaged after delivery due to mishandling.
The request is made after the eligible return period.
The customer changed their mind after the order was shipped.
The product was purchased during a final sale, clearance sale, or non-returnable promotional offer, if mentioned at the time of purchase.

To request a return, please contact our customer support team with your order number, product details, reason for return, and the required proof. Our team will review your request and provide further instructions if the return is approved.

Exchange Policy

We offer exchanges in cases where the customer receives an incorrect, damaged, or missing item, subject to verification.

Wrong Item Received

If you receive an incorrect item, please contact our customer support team within the specified claim period.

To process your exchange request, please provide:

Order ID.
Clear images of the product received.
Clear images of the outer packaging and shipping label.
Details of the issue.

The product must be unused, unopened, and in its original packaging.

Once verified, we will arrange an appropriate resolution, subject to product availability.

Damaged Item Received

If you receive a damaged product, please contact our support team within the specified claim period.

To process the request, an unboxing video is mandatory. The video must be recorded from the moment the sealed package is opened and must clearly show the damage.

Once the claim is verified, we may offer a replacement or refund, depending on product availability.

Missing Item Received

If any item is missing from your order, please contact our customer support team within the specified claim period.

To verify the claim, please provide:

Order ID.
Images of all items received.
Images of the outer packaging and shipping label.
Complete unboxing video, if available.

Once verified, we will provide an appropriate resolution.

Important Conditions

All refund, return, and exchange claims are subject to verification and approval by Life Aveda.
Life Aveda reserves the right to reject any claim if the proof submitted is incomplete, unclear, false, edited, misleading, or does not support the claim.
Repeated claims, suspicious activity, misuse of this policy, or fraudulent requests may lead to rejection of the request and/or restriction of future orders.
Opened, used, tampered, or damaged health supplements cannot be returned or exchanged unless the issue is proven to have occurred before delivery.
Product results may vary from person to person. Refunds or returns are not applicable based on individual product experience, taste preference, smell preference, delayed results, or change of mind after delivery.